Payment & Refund Policy

 

Payment & Refund Policy

Last updated: 16 September 2025

1. Payments

Accepted Currencies

We accept payments in the local currency of each market where AutoWin operates. This means the price you see at checkout will be in your regional currency. For example:

  • USD (United States, International)

  • EUR (European Union countries)

  • GBP (United Kingdom)

  • CAD (Canada)

  • AUD (Australia)

  • BRL (Brazil)

  • CNY (China)

  • INR (India)

  • JPY (Japan)

  • PLN (Poland)

  • SEK (Sweden)

  • NOK (Norway)

  • RON (Romania)

  • SGD (Singapore)

  • SAR (Saudi Arabia)

  • QAR (Qatar)

  • TWD (Taiwan)

  • MXN (Mexico)

  • Others depending on your market

If your market is not listed, we will charge in EUR or another default currency.

Payment Methods

  • Major credit & debit cards: Visa, MasterCard, American Express

  • Digital wallets: Apple Pay, Google Pay

  • Payment gateway: All card & wallet payments are processed securely via Stripe.

Note: We do not accept prepaid cards or PayPal at this time.

2. Returns & Cancellation

Your Right of Cancellation / Returns

  • You have the legal right (where applicable) to cancel your order or return the received products within 14 calendar days from the date you receive them.

  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Exceptions / Non-Returnable Items

Some goods are exempt from cancellation or return:

  • Custom, personalized, or made-to-order products (e.g., custom-design floor mats or items with logos or unique specifications).

  • Perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids/gases.

  • Downloadable or digital goods.

3. Refunds

  • Once we receive the returned item and inspect it, we’ll email you to confirm whether your refund is approved or denied.

  • If approved, we’ll process the refund using your original payment method. It may take several business days for the refund to appear in your account, depending on bank/card issuer.

  • If the return is not approved (due to item damage, missing original packaging, etc.), we may offer partial refund or no refund, depending on the condition.

4. Exchanges & Replacements

  • If you receive a product that is defective or damaged, we will replace it with the same item (assuming stock is available).

  • To initiate an exchange, contact us at support@autowin.com with photos or details of the defect.

  • Return shipping cost for defective/damaged items will be covered by us.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank/card account again (sometimes posting delays occur).

  2. Contact your card issuer or bank—they may need extra time to process.

  3. If still not resolved, contact us at info@autowin.com with your order number and proof of the return.

6. Sale Items

Only full-price items are eligible for refunds. Items purchased on sale, clearance, or with special discounts are non-refundable.

7. Custom Orders

Any custom or personalized order is final sale and cannot be returned or canceled once it has entered production, as these are made to your specifications.

8. Shipping Returns

  • To return an item, mail it to:
    AutoWin
    Gelių g. 2, Avizėnai
    Vilniaus raj., LT-14184
    Lithuania

  • You are responsible for the cost of return shipping, unless the item is defective or damaged.

  • Return shipping costs are non-refundable (unless we are at fault).

9. Timing

  • We aim to ship all orders within 1-2 working days after payment clearance.

  • Delivery times depend on destination and shipping method selected.

10. Contact & Support

If you have any questions about payments, returns, or refunds, or any issue with your order:

11. Legal Rights

These terms are without prejudice to your statutory consumer rights under applicable laws in your country. Where laws require more favorable terms than those above, those laws take precedence.